Refund policy

Thank you for choosing Hairvana for your beauty and care needs. We are committed to providing high-quality products, but we understand that you may need to return or exchange a product. Below are the details of our return and refund policy.

1. Return Policy:

If you are not satisfied with your purchase, you can return the product within 14 days of receipt for a full refund or exchange. The product must be unused and in its original condition, with all tags and packaging intact.

2. Return Process:

To initiate a return, please follow these steps:

• Email us at info@hairvana-boutique.com with your order number and the reason for the return.
• We will provide you with instructions on how to send the product back to us.
• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

3. Return Shipping Costs:

The customer is responsible for the shipping costs for returning the product. If the product is defective or incorrect, we will cover the return shipping costs.

4. Refunds:

Once your return is approved, we will process your refund. The refund will be made automatically via your original method of payment within 5-10 business days. Please note that the processing time may vary depending on your card provider.

5. Exchanges:

If you wish to exchange your product for another item, please follow the same return process and mention the product you want in exchange in your email. If the requested product is not available, we will contact you with alternative options.

6. Non-Returnable Products:

For hygiene reasons, we cannot accept returns or exchanges on certain products, such as cosmetics, body care, and hair care products that have been opened or used.

7. Late or Missing Refunds:

If you have not received your refund within the expected time frame, please first check with your bank or card provider. If you still have issues, contact us at info@hairvana-boutique.com.

Contact:

If you have any questions or concerns about our return and refund policy, please contact us at info@hairvana-boutique.com We will be happy to assist you.

Thank you for shopping at Hairvana, and we hope you enjoy our products.

Sincerely,
The Hairvana Team